Effective Date: July 4, 2026

At HungerCrafts, we are committed to delivering safe, hygienic, and high-quality food products to our customers. Food safety is at the core of our operations, and we strive to comply with all applicable food safety laws and regulations in India.

This Food Safety & FSSAI Compliance Policy outlines our commitment to maintaining the highest standards of food quality, hygiene, and regulatory compliance.

1. Our Commitment

HungerCrafts is dedicated to:

• Providing safe and hygienic food products.

• Maintaining high standards of quality throughout sourcing, processing, packaging, storage, and distribution.

• Complying with applicable food safety laws and regulations.

• Continuously improving our food safety management practices.

• Ensuring customer satisfaction through consistent product quality.

2. FSSAI Compliance

HungerCrafts operates in accordance with the applicable provisions of:

• The Food Safety and Standards Act, 2006.

• Regulations, orders, and guidelines issued by the Food Safety and Standards Authority of India (FSSAI).

Where required by law, our food products are manufactured, packed, labelled, and distributed under a valid FSSAI licence or registration.

FSSAI Licence Number: [Insert Your FSSAI Licence Number]

This licence number is also displayed on applicable product packaging in accordance with legal requirements.

3. Product Quality Standards

We take reasonable measures to ensure that every product:

• Is sourced from approved suppliers or produced under controlled conditions.

• Meets our internal quality standards.

• Is packed using food-grade packaging materials.

• Is protected against contamination during handling and transportation.

• Is clearly labelled with required statutory information.

4. Packaging & Labelling

Our packaged food products are labelled in accordance with applicable legal requirements and may include:

• Product Name

• Net Quantity

• Ingredient List

• Nutritional Information (where applicable)

• Vegetarian/Non-Vegetarian Symbol

• Allergen Information (where applicable)

• Batch or Lot Number

• Date of Manufacture or Packing

• Best Before or Expiry Date

• Maximum Retail Price (MRP)

• Country of Origin (where required)

• FSSAI Licence Number

• Customer Care Details

5. Storage & Handling

To maintain product quality and safety:

• Products should be stored in a cool, clean, and dry place.

• Keep products away from direct sunlight, excessive heat, and moisture.

• Reseal opened packs wherever applicable.

• Follow the storage instructions provided on the product packaging.

• Consume products before the stated Best Before or Expiry Date.

Improper storage after delivery may affect product quality and shelf life.

6. Food Allergens

Some HungerCrafts products may contain, or may be manufactured in facilities that also process, ingredients such as:

• Peanuts

• Tree Nuts

• Milk

• Soy

• Wheat

• Sesame

• Other common food allergens

Customers with food allergies or sensitivities should carefully read the ingredient list and allergen information on the product packaging before consumption.

7. Product Quality Concerns

If you receive a product that appears to be:

• Damaged

• Leaking

• Tampered with

• Expired

• Incorrect

• Defective

please contact our Customer Support within 24 hours of delivery.

To assist us in resolving your concern, please provide:

• Order Number

• Product Name

• Description of the issue

• Clear photographs of:

  • The product

  • The packaging

  • The batch number

  • The Best Before or Expiry Date

  • Any visible damage

Each complaint is reviewed individually, and appropriate action will be taken in accordance with our Return & Replacement Policy and Cancellation & Refund Policy.

8. Customer Responsibilities

Customers are requested to:

• Inspect products upon delivery.

• Read all labels and storage instructions before use.

• Verify allergen and ingredient information before consumption.

• Consume products within the recommended shelf life.

• Store products under suitable conditions after opening.

9. Product Availability & Natural Variations

As many of our products are made from natural agricultural ingredients, slight variations in:

• Colour

• Size

• Shape

• Texture

• Taste

• Aroma

may occur between batches. Such natural variations do not necessarily indicate a quality or safety issue.

10. Regulatory Updates

HungerCrafts monitors changes to applicable food safety regulations and updates its practices, packaging, and policies as necessary to remain compliant.

11. Contact Us

If you have any questions regarding product quality, food safety, or FSSAI compliance, please contact us:

HungerCrafts

Email: support@hungercrafts.in

Website: https://www.hungercrafts.in

Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

HungerCrafts is committed to providing food products that meet high standards of safety, quality, and compliance. We appreciate your trust and are dedicated to ensuring a safe and enjoyable experience with every purchase.